Exotel Support Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Exotel?
When will you resolve my query (or) answer my ticket?
What is an Inbox or Exotel Dashboard and what can I see in it?
What all can I search for in my Exotel Dashboard?
Who are citizens of the Gaulish Village?
See all 29 articles
How is cloud telephony different from internet telephony, VOIP, and services like Skype?
Does Exotel have enough infrastructure to handle the our customer's call loads?
How can exotel help an E-commerce company?
What is a trial account?
What is my trial account pin
Why should I sign up for a trial account?
What is the difference between a trial account and a full account?
Trial Accounts: How do i test outbound calling?
See all 16 articles
Pricing and Billing
Pricing, Billing & Payments
When will I get my Usage Summary? Where can i see my payment history?
Where is my bill?
How do I Pay?
How? Why? and What next? of account closure
Who gets the bills in my company?
See all 15 articles
My Exotel credits are expiring soon. How do I make best use of my existing credits?
What happens when my Exotel account's validity expires?
POSTPAID: What is credit limit and how does it matter?
Voice & Phone Calls
How do I make outbound calls via Exotel?
How do I download all Call Recordings?
What notifications do I get for calls and where do they show up?
Aargh! I hear echo in my phone calls
Call Recording of an outgoing call using API?
See all 25 articles
Is it possible to edit a conference bridge after I set it up?
What is a Passcode? Why do I need one for my conference bridge?
Who is a moderator?
What happens if the moderator doesn't join the conference?
How do I set a moderator for my conference call?
See all 11 articles
Messaging & SMS
SMS From Exotel
How do I check Exotel settings and SMS settings
How do i setup a number to receive incoming SMS?
How do I find the delivery status of the SMS I sent using Exotel API?
SMS transactional template
Can I process an incoming SMS based on Keywords and send appropriate responses?
See all 22 articles
Exotel Goodies & Addons
Reporting & Analytics
Where can I find my call reports and what is the reporting format used
All about SMS reports
How do you arrive at the BillableDuration for outbound calls?
What is the difference between "outbound-dial" and "outbound-api"?
How can I segregate reports per Agent/Group?
See all 10 articles
Will Click to Call App work in an HTTPS page?
Phone a friend
How do I get a call app to work on my Exotel number?
Lead generation - How to generate leads?
See all 12 articles
Connect Applet: Call queue
Where are the users in the "Select a group or user" dialog?
Send a Reply - applet
See all 12 articles
Call Campaign (or) Outbound OBD Dialler
Email and SMS Notifications
I get a mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?
Other Frequently Asked Questions
Frequently Asked Questions
Understanding Call Status on Exotel Status Board
Adding back a deleted user
How do I change the Super Admin Email
Where do I upload my KYC docs and what documents qualify for KYC?
Co-workers Access Rights
See all 32 articles
NDNC, DND & Other Regulations
How do I whitelist a number which is part of the DND (NCPR) registry?
How do I check if a number has been whitelisted or not?
What is the difference between a transactional call and a promotional call
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)
What kind of calls can I make to people who have registered in the NCPR and to people who have not
See all 13 articles
How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow
What kind of flows can I build using Exotel
How do I add a list of numbers into my addressbook?
How do I import/export numbers to a list
See all 18 articles
What happens after my account is closed?
Notifications & Alerts
Updating my Exotel SMS and Email notification
How do you remind me about my payments?
Outbound Call to connect an Agent to a Customer
API to convert text message to high quality voice using Shout out app
Outbound Call to connect a Customer to an App
Call API to get details of a Call
How to send an automated SMS after an outbound call using API
See all 20 articles
Exotel Non-Disclosure Agreement
Reliability of Calls and SMS