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So, who is this for? If you...

* Need a "Key account manager"
* Need someone to write scripts (for say, downloading reports, writing Passthru URLs, Hosting something somewhere, 
etc.)
* Need someone to explain and implement Exotel APIs for your internal use
* Want help in putting the Click to Call widget on your website
* Some new features that can be implemented using our APIs

* Need to build Apps running seamlessly with Exotel, on top of Exotel Platform


With this app, you get paid support along with consultation on solutions & integrations. Please note, development work may be chargeable extra (depending on the project). 


Phone a friend is in beta, so please allow for small hiccups during the process. The following are the terms with which Exotel offers phone a friend. Terms are not exhaustive & may change in the future:


  • On Installation of the app, a small one-time fee** (Refer to App Bazaar for the latest fee) will be deducted
  • On installation, You will be paired with one of our partners. Partners maintain the same service level quality & trust with you. They may also have their own Privacy policies on their website. 
  • On project approval, the partner will send you a Proforma with costing for the project. 
  • You then top up your Exotel account using one of our usual payment methods. 
  • On receipt of payment, Partner begins work & delivers within the agreed time. They also keep you updated on the progress. 
  • An additional line item called "Phone a friend" will appear in the upcoming invoice for this amount. 
  • On delivery & completion, You uninstall the "Phone a friend" app in your account. On Uninstall - Payment will be released to our partner company. 
  • If the partner company did not deliver on their promises, and if no mutual consensus can be arrived upon, you apply for a refund which will be processed within 2 weeks. 

Appendix:

** This is our way of ensuring that our partners get only serious inquiries. We acknowledge that a "One-time fee" may not be the best way to achieve our objective. If you have a better idea, please suggest.



Support contact details: 

If you have any questions or concerns, please connect with us using the chat widget on your Exotel Dashboard or Whatsapp us on 08088919888.