App Builder

App builder Applets

Connect Applet: Call queue
Call Queueing is putting your customers to wait (in a virtual call queue) when all your agents are busy. This is optional, that is, you don't have to as...
Sat, 28 Dec, 2013 at 2:11 AM
Where are the users in the "Select a group or user" dialog?
Not too long back, when you wanted to connect a call to your team, take voicemail or send email, you had the ability to select a single user or a group. Som...
Tue, 16 Dec, 2014 at 6:17 PM
Send a Reply - applet
Use this applet to: 1) Get a ping to your server (This is the equivalent of Passthru applet in voice) - To achieve this, Put a URL in the text box a...
Thu, 30 Oct, 2014 at 12:40 PM
Voicemail
Voicemail applet, as the name suggests, takes a voicemail. Depending on what you choose in the "Take voicemail for" option, it will show up in the...
Sat, 15 Mar, 2014 at 4:06 PM
Applets
Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phon...
Thu, 29 Sep, 2016 at 10:31 AM
Email applet
Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to pon...
Thu, 30 Oct, 2014 at 12:42 PM
List manager
List manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" box,...
Mon, 22 Sep, 2014 at 7:19 PM
IVR Menu - Or I am Looking for a IVR solution for my company. How can I use exotel for it?
App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call campaigns. More informati...
Wed, 29 Oct, 2014 at 4:11 PM
Connect applet - Your tool to complex call routing with exotel
Every single customer of exotel uses exotel because they want complete control over how they route incoming calls and to whom. Exotel provides a variety of ...
Mon, 16 Nov, 2015 at 4:36 PM
Can I configure my call flow to hangup or disconnect at any point during the call?
Yes, you can. By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet or command at any point you...
Thu, 9 Oct, 2014 at 3:48 PM