App Builder

App builder Applets

Connect Applet: Call queue
A short video: Call Queuing is a feature that places your customers in a virtual call queue when all of your agents are occupied on other calls. Th...
Wed, 22 Mar, 2023 at 3:04 PM
Why cant I find the users in "Choose a user or group"?
Not too long back, when you wanted to connect a call to your team, take voicemail or send an email, you had the ability to select a single user or a group. ...
Sat, 11 Mar, 2023 at 11:07 PM
Voicemail
Short video: Voicemail applet, as the name suggests, takes a voicemail(A digitally recorded message when the caller is unable to reach the callee)....
Thu, 9 Mar, 2023 at 10:08 PM
Applets
Greeting – Greeting applet allows you to pre-set a recorded voice or entry greeting option. You can upload any line, record it using your own phone, uplo...
Sun, 11 Sep, 2022 at 1:37 PM
Email applet
Use the email applet to send yourself or a group an email about the incoming call or SMS. It looks like this: There are two options to ponder he...
Sun, 5 Mar, 2023 at 4:08 PM
List Manager Applet
List Manager enables you to subscribe phone numbers in & out of a list based on a caller action. On drag-drop into the "Drop applet here" b...
Mon, 6 Mar, 2023 at 5:44 PM
IVR Menu or I am looking for an IVR solution for my company. How can I use Exotel for it?
Short video: App Builder/Custom apps can be used to create customized IVR prompts for both incoming and automated outbound calls including call cam...
Mon, 10 Apr, 2023 at 3:56 PM
Connect applet - Your tool to do complex call routing with exotel
Short video: Every single customer of Exotel uses Exotel because they want complete control over how they route incoming calls and to whom. Exotel ...
Wed, 15 Nov, 2023 at 4:09 PM
Can I configure my call flow to hangup or disconnect at any point during the call?
Yes, you can. A short video: By using the App Builder, you can build your own custom call flow. You can use the "Hangup" Applet or...
Tue, 7 Mar, 2023 at 3:07 PM
Custom Music on Hold
Short video: To give you greater control over call experience, Exotel now offers the ability to put custom music on hold (MOH) on every flow. This ...
Tue, 7 Mar, 2023 at 9:32 AM