Frequently Asked Questions

Understanding Call Status on Exotel Status Board
This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why we built it etc., ...
Tue, 16 Dec, 2014 at 6:25 PM
Adding back a deleted user
I deleted a user from my account but I want to add them back. How can I do this? If you're the admin of the account, you need to add them as a u...
Tue, 16 Dec, 2014 at 6:23 PM
How do I change the Super Admin Email
1. Pls login to Exotel account using user credential – He/she is the admin of this account 2. Once you login, on the right side of the page, you wil...
Wed, 29 Oct, 2014 at 5:57 PM
Where do I upload my KYC docs and what documents qualify for KYC?
You can upload your KYC documents by navigating to  'My accounts' Then click on 'KYC documents' tab Before y...
Thu, 1 Jan, 2015 at 7:28 PM
Co-workers Access Rights
There are two types of Co-workers within your Exotel account- Admins and Users (non-admins). Each of these Co-workers types has access to different features...
Tue, 27 Oct, 2015 at 1:25 PM
How can I close and delete my account?
You will need to be an admin to do this: Go to "My Account" (The Spanner icon) and click on "Company Info" on the left and you will...
Fri, 5 Aug, 2016 at 5:16 PM
How do I delete an Exophone from my account?
If you have multiple Exophones and would like to delete a number from you account please follow this: 1) Go to the 'Exophones' page 2) Click o...
Wed, 29 Oct, 2014 at 6:02 PM
Can you share your contact details with me?
Dear Customer, We value our relationship with you, and will work hard to address all your queries.  You can reach out to us in multiple ways, in...
Thu, 2 Apr, 2015 at 6:55 PM
How do I redeem my Exotel coupon?
I you have an Exotel Coupon, you can redeem it by doing the following: 1) Go to http://my.exotel.in/pay 2) Choose the Discount/Coupon Code option fr...
Tue, 10 Sep, 2013 at 11:22 AM
Unverified number - How to verify my number?
Every new number that you add into your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Whene...
Wed, 24 Dec, 2014 at 10:31 AM