Frequently Asked Questions
Short video: This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why w...
Sun, 5 Mar, 2023 at 4:10 PM
Short video: I removed a user from my account, but now I want to re-add them. How can I do this? To add the same user back, navigate to the Co-...
Wed, 22 Mar, 2023 at 3:48 PM
A short video: 1. Please login to Exotel account using user credential – he/she is the admin of this account. 2. Once you log in, click on the &q...
Mon, 6 Mar, 2023 at 1:02 PM
Video: You can upload your KYC documents by navigating to 'My account' Then click on the 'KYC Docs' tab ...
Tue, 31 Oct, 2023 at 6:54 PM
A short video: There are three types of Co-workers within your Exotel account Admins Users Supervisors NEW You can spot the differenc...
Tue, 7 Mar, 2023 at 6:35 AM
Short video: You will need to be an admin to do this: Go to "My Account" (The Spanner icon) and click on "Company Info" on ...
Sat, 11 Mar, 2023 at 11:04 PM
Video: Before we get started, there are a couple of important points that we need to remember here: 1. Do not delete all the ExoPhones at once...
Tue, 7 Mar, 2023 at 6:36 AM
Dear Customer, We always cherish our relationship with you and will make every effort to respond to any of your inquiries. There are several ways to...
Thu, 9 Mar, 2023 at 10:02 PM
A short video: If you have an Exotel Coupon, Please refer the above video and you can redeem it by doing the following: Go to http://my.exotel....
Wed, 1 Mar, 2023 at 7:18 PM
Every new number that you add to your Exotel account needs to be verified that it actually belongs to you! We remind you about this in a few places. Whene...
Tue, 7 Mar, 2023 at 11:26 AM