Frequently Asked Questions
If you find any issues activating call forwarding from your customer-facing number to ExoPhone, please check that there are no outstanding balances or billi...
Sun, 5 Mar, 2023 at 4:19 PM
Video: The Email Ids are always hardcoded into our database. As you might have noticed, the edit option in the "Co-workers & Groups"...
Thu, 2 Mar, 2023 at 10:44 PM
Over the years, we've encountered instances where call quality may seem to have swayed, while all our systems and the Operator network have been func...
Sun, 5 Mar, 2023 at 10:38 AM
Video: Step 1 - Go to my.exotel.com and click on the 'Secure' / SSL option (next to the lock icon) Step 2 - From the drop-down, click on t...
Mon, 6 Mar, 2023 at 4:18 PM
Short video: All the virtual numbers (ExoPhones) that you may get to use while signing up for an account with us are owned by Exotel. Landline ...
Sun, 5 Mar, 2023 at 3:25 PM
A video reference of the relevant scenario may have been requested from you by our Customer Happiness team during one of your interactions with them. Ca...
Tue, 7 Mar, 2023 at 9:33 AM
If you’re using Google Ads - the online advertising service developed by Google - and have enabled Call reporting that runs on Google forwarding phone numbe...
Thu, 6 Jan, 2022 at 12:11 AM
We at Exotel have decided to move your front-facing numbers to a different service provider considering some of the service disruptions that we faced recent...
Mon, 6 Mar, 2023 at 2:41 PM
Exotel has decided to move our front-facing numbers away to a different service provider considering some of the service disruptions that we faced recently....
Tue, 7 Mar, 2023 at 9:44 AM
Short video: Once you've added the new user ( Admin or User Profile ) to your Exotel account, the user needs to be verified to get activated. ...
Sat, 11 Mar, 2023 at 11:12 PM