Getting Started

What is Exotel?
Exotel is a Business Phone System on the cloud that allows you have a single business phone number from which you can make or receive concurrent calls and S...
Tue, 28 Oct, 2014 at 11:10 AM
When will you resolve my query (or) answer my ticket?
Here's what you can expect from us (All time periods are working business hours)   Type How can we help you? Expect a response within... ...
Tue, 25 Nov, 2014 at 5:39 PM
What is an Inbox or Exotel Dashboard and what can I see in it?
Every call whether an outbound or inbound is displayed in the inbox (Analogous to E-mail). You can get vital call information like date, time and dura...
Tue, 21 Oct, 2014 at 5:21 PM
What all can I search for in my Exotel Dashboard?
We have an improved search function that allows you to search based on a number of parameters including From, Duration, Call Direction, Group, Agent, Call T...
Tue, 21 Oct, 2014 at 5:26 PM
Who are citizens of the Gaulish Village?
Gaul is a region in Western Europe. Real people lived there but we are not talking about them. At Exotel, all our internal products & projects are named...
Thu, 4 Sep, 2014 at 2:35 PM
How do I set up my phone number?
Go to 'Co-workers & Groups" page on the dashboard and the click on the "gear" icon right next to your (or whomever) name ...
Thu, 16 Jun, 2016 at 12:05 PM
Call Status
It is likely that you'll see one of the four call statuses listed below in your account. Missed Call -This message shows up in your inbox when a ...
Wed, 8 Oct, 2014 at 3:54 PM
What is the registration process?
Your journey with Exotel starts when you register with us for a Free Trial account. All it takes are a few simple steps : 1. Once you click on "...
Fri, 17 Jul, 2015 at 5:18 PM
Can I send emails to my customers with Exotel?
No. We are not a bulk mailer or mass mailer service. We ourselves use Mailchimp and have been very happy with their product.  Exotel uses email as a m...
Sun, 1 Mar, 2015 at 2:38 AM
Why should I switch to exotel from my old SMS service provider to send SMS?
One of our customers said:   we're already using your toll-free number service for customer support for our client, and they wanted to move away...
Tue, 21 Oct, 2014 at 5:32 PM