NDNC, DND & Other Regulations

How do I whitelist a number which is part of the DND (NCPR) registry?
Overview As you may already know, Exotel maintains the list of phone numbers subscribed to TRAI regulated DND (Do Not Disturb) / NCPR (National Custome...
Mon, 30 Nov, 2015 at 3:39 PM
How do I check if a number has been whitelisted or not?
Exotel allows you to make outbound calls to DND numbers which have been "whitelisted". This FAQ explains in detail about how to whitelist a DND nu...
Mon, 29 Sep, 2014 at 11:01 PM
What is the difference between a transactional call and a promotional call
A 'Promotional call' is a call where the caller actively 'promotes' or 'advertises' a product or a service. A call is deemed promoti...
Tue, 6 Oct, 2015 at 4:31 PM
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)
The NCPR is a national data base containing a list of the telephone numbers of all subscribers who have registered their preferences regarding receipt of com...
Thu, 16 Oct, 2014 at 12:10 PM
What kind of calls can I make to people who have registered in the NCPR and to people who have not
If a person is registered in the NCPR, you can only make 'Transactional' calls. If a person is NOT registered in the NCPR, you can choose to m...
Fri, 29 Aug, 2014 at 7:08 PM
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
A 'Whitelisted Customer' is a person who has called or sent an SMS to your Exotel number(s) at least once in the past 2 months. This has been put in...
Sat, 15 Mar, 2014 at 5:57 PM
Why am I not able to make a Promotional call to a J&K number?
As a safety and security precaution, Exotel does not allow bulk calls and promotional calls to numbers that belong to Jammu & Kashmir telecom circle. You...
Tue, 25 Mar, 2014 at 12:40 PM
What is a SMS template and how can I get a Template approved?
For Ease of sending messages to multiple customers with similar content, you can make use of an SMS template. Templates define the structure and conten...
Thu, 16 Jun, 2016 at 2:51 PM
What is the difference between a transactional SMS and a promotional SMS
Transactional SMS: These are messages which are sent to your customer to pass on information necessary for using your product or service. For example:  1)  ...
Fri, 19 Sep, 2014 at 4:49 PM
Will my SMS reach DND number?
Question: I’m using a template to update my customers on tracking number. This is marked as promotional and not transactional in SMS Settings . Does thi...
Sat, 24 May, 2014 at 4:14 PM