Advanced Configs

How do I use the Addressbook and the Lists feature?
Click on 'Address Book' on the Exotel dashboard Adding contacts In the 'Browse Contacts' section you can click the 'Add contac...
Tue, 28 Oct, 2014 at 2:57 PM
How do I create/edit/save a flow
In the Admin section, you can create a new flow by clicking 'App Bazaar ' -> Installed Apps  tab. Then click on 'Create App' and enter...
Tue, 28 Oct, 2014 at 3:02 PM
What kind of flows can I build using Exotel
Call centre Basic support: In this scheme you can greet you customer with a welcome message using 'Greeting' Applet. After this you can choose...
Tue, 28 Oct, 2014 at 3:06 PM
How do I add a list of numbers into my addressbook?
On the left panel, click on 'Address book' and click on "Create List". You can either give the list a name or use the generic name that Exo...
Tue, 28 Oct, 2014 at 4:21 PM
How do I import/export numbers to a list
To import an excel sheet in a specified format, follow this screen shot: To export numbers from a list or all entries in an addressbook, use the...
Mon, 14 Apr, 2014 at 11:42 AM
How do I Schedule a bulk Call/SMS Campaign?
1) On the dashboard click on "Campaigns" under the "Tools" section on the left. 2) Click on the Call or Sms  button depending...
Fri, 28 Nov, 2014 at 4:34 PM
How do I give Administrator rights to a user?
While adding a user into your account you will have the option of making the user an Administrator. If you need to make an already existing user i...
Thu, 4 Jul, 2013 at 3:02 PM
How do I test out the new business logic that I've created?
In many cases, you might want to improve your existing business logic. You've created the business logic, but how will you test this out? Afte...
Fri, 28 Mar, 2014 at 11:43 AM
Incoming call: It takes too long for the call to move the next agent in a group. How do I reduce this time gap?
By default the connect applet is configured by default to ring for 30 secs before trying the next available number.  To reduce this duration,  ...
Mon, 27 Oct, 2014 at 5:42 PM
How do I change the order in which my agents receive the call within a group?
1) Go to 'Co-workers & Groups' link under 'Admin' on the left navigation 2) Click on the group name on the right. You will see a...
Wed, 29 Oct, 2014 at 5:07 PM