Pricing, Billing & Payments

When will I get my Usage Summary? Where can i see my payment history?
  1) On the 1st of every month, you will receive an email with information on usage for the previous month, and the information on the current balan...
Thu, 16 Jun, 2016 at 11:49 AM
Where is my bill?
Our accounting cycle is 20th of previous month to 19th of this month. So, On the 20th of every month, All admins of an account will receive an email that me...
Mon, 27 Oct, 2014 at 3:01 PM
How do I Pay?
We are a SaaS company and we love online payments through Debit card, Credit Card or Net Banking. Please visit http://my.exotel.in/pay to make your payments...
Mon, 3 Nov, 2014 at 2:22 PM
How? Why? and What next? of account closure
Your Exotel account can be closed in two ways - A) If you want to close the account yourself Go to your Company Info Page, and click on &qu...
Fri, 21 Mar, 2014 at 1:56 PM
Who gets the bills in my company?
We have completely automated the billing process, and simplified invoice delivery. No hard copies. All invoices will be dispatched only by email. ...
Fri, 18 Oct, 2013 at 3:25 PM
Why am I charged for incoming calls?
As we all know, incoming calls are free in India unlike certain countries like the US or Singapore. We have gotten used to it and it has become the de-facto...
Mon, 27 Oct, 2014 at 3:25 PM
What personal information do you collect to accept my payment?
Before you can make an online payment (using debit/credit card or net banking), You need to fill up your personal & company information as we pass it to...
Tue, 23 Sep, 2014 at 4:16 PM
What are your payment terms?
Your Exotel account is a prepaid account - This is similar to the prepaid SIM card mobile number connection offered by telecom operators. Your account wil...
Wed, 30 Nov, 2016 at 8:57 PM
All about Service Tax
Exotel is "Software as a Service" (SaaS). And in SaaS, they say that service is more important than Software. So, when it is all about service, su...
Tue, 25 Aug, 2015 at 1:20 PM
What is Recommended recharge amount?
Or rather, How do we recommend a recharge amount? The recommended amount is approximately your previous bill amount + enough money to make 500 minutes worth...
Fri, 23 Aug, 2013 at 11:50 PM