Exotel Support Center
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What is Exotel?
When will you resolve my query (or) answer my ticket?
What is an Inbox and what can I see in it?
What all can I search for?
Who are citizens of the Gaulish Village?
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What is a trial account?
Outgoing calls in Trial accounts
What is my trial account pin
Why should I sign up for a trial account?
What is the difference between a trial account and a full account?
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Pricing and Billing
Pricing, Billing & Payments
When will I get my bill? Where can i see my payment history?
Where is my bill?
How do I Pay?
How? Why? and What next? of account closure
Who gets the bills in my company?
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NDNC, DND, TRAI and other regulations
NDNC, DND & Other Regulations
What is the difference between a transactional call and a promotional call
What is the 'Do Not Call' list or NCPR (National Customer Preference Register)
What kind of calls can I make to people who have registered in the NCPR and to people who have not
How does Exotel define 'Whitelisted Customer' and what is a customer 'whitelist'
Why am I not able to make a Promotional call to a J&K number?
See all 11 articles
Messaging & SMS
How do I check Exotel settings and SMS settings
How do i setup a number to receive incoming SMS?
How do I find the delivery status of the SMS I sent?
SMS transactional template
Can I process an incoming SMS based on Keywords and send appropriate responses?
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Voice & Phone Calls
How do I make outbound calls via Exotel?
How do I download all Call Recordings?
What is a click to call widget
What notifications do I get for calls and where do they show up?
Aargh! I hear echo in my phone calls
See all 22 articles
How to send an automated SMS after an outbound call
How do I use the Addressbook and the Lists feature?
How do I create/edit/save a flow
What kind of flows can I build using Exotel
How can I get data on a Call into another system?
See all 21 articles
Reporting and Analytics
Reporting & Analytics
Where can I find my call reports and what is the reporting format used
All about SMS reports
How do you arrive at the BillableDuration for outbound calls?
What is the difference between "outbound-dial" and "outbound-api"?
How can I segregate reports per Agent/Group?
Exotel Goodies & Addons
Updating your notification preferences
Call Campaign (or) Outbound OBD Dialler
Email and SMS Notifications
I get a mail daily about the previous day's activity on my Exotel Account. How do I make sense of it?
Outbound Call to connect an Agent to a Customer
Outbound Call to connect a Customer to an App
Call API to get details of a Call
Sending an SMS
Send an SMS in response to an Incoming Call
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Other Frequently Asked Questions
Frequently Asked Questions
How do I change the Super Admin Email
Where do I upload my KYC docs and what documents qualify for KYC?
Co-workers Access Rights
How can I close and delete my account?
How do I delete a number from my account?
See all 26 articles
Account - Maintanenence and Closing
What happens after my account is closed?
Affiliate, Referral or Reseller Programs
How do I Refer Somebody?
The Friend in "Phone a friend"
Race to the bottom in terms of pricing
For solo or very small consulting teams, handling business language is a time sink
Issues regarding post-service tasks (support, etc)
Sample proforma Invoice
How to configure your Justdial App?
API to convert text message to high quality voice using Shout out app
Will Click to Call App work in an HTTPS page?
Phone a friend
How do I get a call app to work on my Exotel number?
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Understanding Exotel and cloud telephony
How is cloud telephony different from internet telephony, VOIP, and services like Skype?
Does Exotel have enough infrastructure to handle the our customer's call loads?
How can exotel help an E-commerce company?
How to use various SIP clients?
How to use SIP client with Exotel account?
Connect Applet: Call queue
Send a Reply
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Questions on App Builder
Where are the users in the "Select a group or user" dialog?
Exotel Status Board
Exotel Status Board
Status Board Docs
Understanding Call Status on Exotel Status Board
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