Call Docs

How do I make outbound calls via Exotel?
Once you have added a phone number in the 'My Phone number' tab – you are ready to make outbound calls. Click on 'Call' b...
Wed, 8 Jul, 2015 at 11:09 AM
How do I download all Call Recordings?
To download individual recordings, click on the conversation you'd like to download. The details of the call will appear in the new slide-over window. T...
Tue, 28 Oct, 2014 at 1:00 PM
What notifications do I get for calls and where do they show up?
A pop-up notification on your http://my.exotel.in page, when you receive a call. Read Know your customer for detailed info. Note that details of the c...
Wed, 12 Nov, 2014 at 11:35 AM
Aargh! I hear echo in my phone calls
Echo is common in POTS  (Plain old telephone service). If you are using an analog landline telephone or calling a number that is an analog phone line, it ...
Tue, 28 Oct, 2014 at 2:15 PM
Call Recording of an outgoing call using API?
Question: For an incoming call, my URL gets a GET call which has the recording URL. Is there a way to get the URL of the outgoing call recording as well...
Tue, 28 Oct, 2014 at 2:17 PM
Why am I unable to listen to my call recording?
In case you had a successful inbound call where your user spoke to the caller, you would be able to play your call recording in your inbox (within a few min...
Sat, 30 Aug, 2014 at 2:58 PM
I am getting a call from a different number (or) why is the caller-id different?
When you receive a call, the caller-id you see on your phone is not that of the person who is calling your company's number. Instead the number you see ...
Fri, 14 Feb, 2014 at 4:26 PM
Call recordings in email
 Question: can i get the wav file as an attachment to my email notification?Answer: Unfortunately, No. WAV files can be pretty big and we send a lot of ...
Tue, 26 Mar, 2013 at 6:15 PM
Outbound Call: I get a popup saying "You are now being connected to <number>" but I don't get a call on my number. Why?
There are a few reasons why this could happen. Here's what happens... As soon as you click on the 'Call' button, Exotel places a call from yo...
Tue, 28 Oct, 2014 at 2:19 PM
How long will Exotel store the call recordings?
We store the recordings for up to 9 months (270 days) from the day of the call. This means, you can listen/stream and download the recordings from your Exot...
Mon, 22 Sep, 2014 at 6:52 PM